Shipping: Orders are shipped via FedEx. Will Call is available at two of our Distribution Centers: Los Angeles & Sacramento.
At TwinMedDirect.com, you never have to worry about credit card safety. TwinMedDirect.com uses Secure Sockets Layer (SSL) encryption technology so we can guarantee that every transaction you make is safe.
Sales Tax: Orders shipped to California, Florida, Texas, Illinois & Ohio are charged sales tax.
Interested in Bulk Quantity Purchase? Contact us for information on our wholesale discounts.
Shipping and Returns
Our Shipping Pledge:
All in-stock orders will be shipped out within 2 days of receiving payment. In most cases, orders will be shipped out same day or within one day.
Orders placed before 1:00 P.M. PST ship the same business day. Orders placed after 1:00 P.M. PST ship the next business day. All Shipments are subject to stock availability.
Standard Fedex Ground:
Standard shipping rates apply.
Next-Day or 2nd-Day Air Express:
Please contact us for express rates.
Currently Twin Med Direct does not ship outside the United States.
Will Call / Pick Ups
- Please verify that order has been confirmed with status "READY FOR PICKUP" before arriving
- Orders placed M-F before 1:00pm PST will be available for pick up the Next Business Day.
- Will-Call is available at theses distribution centers:
Los Angeles Distribution Center
11333 Greenstone Ave
Santa Fe Springs, CA 90670Pickup
Hours: M-F 1:00pm - 5:00pm PST
Your Billing address must match your credit card billing address or Paypal confirmed address. We are sorry but we do not offer COD shipping services, all orders must be paid for prior to shipment. Tracking information is usually available 24 hours after order is shipped.
Warranty and Return Policies
TwinMedDirect.com offers a 30 day warranty on all products. If for any reason, your product is defective. Please contact us directly through our contact us page. In most cases, if there is a problem with a part on the merchandise, the defect part can be sent to you free of charge.
All returns must be pre-approved by contacting our RMA Department through the contact us page. Please provide us with your order number, date of purchase and reason for return. Not providing the detailed information requested will delay the returns process. Returns must be made within 5 days of delivery and are subject to a 15% restocking fee. Item must be returned in new, resellable condition.
Once your request has been received, you will be contacted within 5 business days with instructions for sending back the item(s). You must re-package any item(s) being returned as it was delivered to you, with all components, materials and documentation. We will ship the replacement once we have received and processed the returned item(s). If you request for a refund, we will notify you via Email of your refund once we have received and processed the returned item(s). All refunds will be limited to and based on the current price of the item minus any restocking fees.
All shipping costs are non-refundable. Customers are responsible for return shipping back to TwinMedDirect.com
By initiating the RMA process customers agrees to all decisions by TwinMedDirect.com and all decisions are final. Please allow up to 2 billing cycles for your credit to be posted to your account.
If you have any questions regarding our shipping and return policies, please feel free to contact us at Support@TwinMedDirect.com.